Custom Travel: Request for Quotation

We always conduct an evaluation of the travel planner before deciding whether it is appropriate to work with them. This is especially true when the trip is completely off the beaten path. If the travel planner is selected, Vialala contracts with them as a consultant to advise the client on their trip.

When a customer makes a quote request to Vialala, the custom travel creation process begins. The customer must provide basic information such as the destination, budget, and expectations. We get in touch with the travel planners registered in the directory who are able to handle the destination requested by the customer. These travel planners send us a business offer that we review with the customer to select only one travel planner.

We issue the quote to the client, never the travel planner. During the tender, the latter provides us with their vision of the tailor-made trip along with an estimate of their consulting fees. We select the best offer in terms of creativity, safety, and consulting fee price. The process is perfectly transparent for both the client and the travel planner.

Before benefiting from the services offered, the client must accept the specific conditions of sale. On their part, the travel planner accepts the conditions applicable to professionals.

Once the travel planner is selected, Vialala contracts with them to advise their client on their itinerary. The travel planner works closely with the client to ensure that the itinerary meets their expectations.

They then deliver a complete travel notebook, with information on accommodations, activities, etc.

Vialala then makes the necessary reservations and guarantees the trip. If problems arise during the trip, Vialala provides support and after-sales service to assist the traveler.

The client benefits from a personalized journey, planned by a qualified travel planner and supported by Vialala for a memorable travel experience.

When the travel planner introduces the client to Vialala, the latter is naturally retained to advise the client. Vialala then contracts with them as a consultant. The travel planner earns a commission on sales related to the trip in addition to their fees.